Basic Call Handling With Call Treatments

Call Treatments are powerful call forwarding tools available to all Callcentric accounts. You can create Call Treatment rules that will allow you to forward calls to error messages, voice mail, a busy signal, mobile phones, landline phones, other Callcentric accounts or even non-Callcentric SIP URIs. Call Treatment rules can also be created for simultaneous ringing or call hunting.

This article is intended to provide help on basic Call Treatment rules, terminology and real world examples of Call Treatment usage. Future articles will include information on more advanced features, such as:

  • Advanced call blocking
  • Whitelisting numbers
  • Advanced time handling
  • Basic simultaneous ringing and call hunting rules

BASIC CALL TREATMENT LAYOUT

To begin note that you’ll need to be logged into your Callcentric account.

Once logged in you will want to visit the Call Treatment page by clicking on the Call Treatments link in the sub-navigation.

call_treatment_mainpage

From the Call Treatment page you can turn Call Treatments ON or OFF by using the green power icon on the right side. By default Call Treatments are ON. If you click on the power icon the text will turn red and state Call Treatments currently OFF. To re-enable Call Treatments simply click the power icon again, which will change the text to green and state Call Treatments currently ON.

To create a new Call Treatment rule, click on the Add a new Call Treatment link. After clicking this link you’ll be on the new Call Treatment rule page. A new Call Treatment includes some default options and if you were to click Add without changing any of the options then everyday, calls from any number to any number on your account would be redirected to an Error message regardless of your status.  If you add Voice mail to your account, then Voice mail will be the default location your incoming calls will be redirected to.

configure_call_treatment_config

Start date and End date: Allows you to pick a day of the week and a time during that day that your Call Treatment rule will be active.

Redirect call to: Allows you to select where to send an inbound call. The options available are to send calls to:

  • Voice mail
  • Fax reception
  • Calling card
  • Error message
  • Busy tone
  • Error message: Number disconnected
  • Send to my phone (your user agent)
  • This number: Allows you to enter a number such as your home number, office number, mobile phone number.

More options are available under Additional Options:

  • Call coming from Caller ID: Allows you to specify what incoming callerID your Call Treatment rule applies to. You can leave this option at the default Any Number setting and all incoming calls will be affected. If you select From Anonymous/Private, then the Call Treatment rule will only apply to anonymous or private calls that you receive. If you use Number in my Phone Book, then the Call Treatment rule will only apply to the numbers in your Phone Book, or the selected phone book.  With the This number setting, you can add a specific number that you want your Call Treatment rule to apply to.
  • Called Number: Allows you to specify which DID your Call Treatment rule applies to.
  • Called number: Allows you to designate which number on your account the Call Treatment rule applies. Any number applies to all numbers on your account (including your 1777xxxxxxx Callcentric account number).  You also have the option to select a specific number on your account with the This number option.
  • Status is: Allows for you to set an another availability option for you Call Treatment rule. By default this option is set to Any, which would then apply all the time. If you use I’m on a call, then this setting would apply when you are on a call. Note that this setting doesn’t work if you phone is off the hook but not on a call. If you use the Not registered status, then your Call Treatment would apply when your user agent is not registered to your Callcentric account. Examples would be if your user agent was shut down, or your local network was down.

EXAMPLES

Here are a few real world examples of Call Treatments in action. You may use this to help you create your own Call Treatments, or may get creative in your own unique way. Note that these are simple Call Treatments which redirect to a single location.

A. I need to forward my calls to cell phone during the weekend

configure_call_treatment_number

Instructions

1. Set Start Date to start on Saturday morning (12:00am)

2. Set End Date to end on Sunday night (11:59pm)

3. Under Redirect call to, click the This number radio button and enter your cell phone number

B. I need to use the fax reception feature on one of my numbers

configure_call_treatment_fax

Instructions

1. Under Redirect call to, click the Fax button.

2. Under Called number,  click the This number button and select the phone number on your account that you wish to receive faxes on.

Note that the above Call Treatment rule in Example B will be active all week. While the Call Treatment in Example A will only run Saturday and Sunday.

C. I need to have calls go straight to voicemail on Friday night until Saturday morning.

You will need to add the voice mail service to your account, as it is not added by default.

configure_call_treatment_vm

Instructions

1. Set Start Date to start on Friday evening (06:00pm)

2. Set End Date to end on Saturday morning (06:00am)

3. Under Redirect call to, click the Voice mail button.

DID FORWARDING

Another call forwarding feature on all Callcentric accounts is DID Forwarding. DID forwarding allows you to quickly and easily configure call forwarding rules for your account. This rule takes priority over all Call Treatments and account settings. So for example if you set up DID Forwarding on your account to forward to Fax Reception, Calling Card feature or a number then all inbound calls to the specific number on your account will take priority regardless of any Call Treatments or account settings.

did_forwarding

The default destination of a DID Forwarding rule is to send incoming calls to the specified number to your SIP device (default). This will send all incoming calls for the configured number to your SIP user agent (softphone, ATA, IP PBX) and will also allow Call Treatments rules and account settings to take effect.

By now you should be more comfortable with the Call Treatment settings available on your account. We try to make things as simple as we can. However with more functionality things can become confusing. Call Treatments offers a lot of functionality and in it’s most basic form can add value to your incoming calling and your overall Callcentric experience.

Stay tuned for more articles from Callcentric!!!


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