The “No Surprises” Billing Method

Callcentric offers a variety of free services for all users. With so many free features and options it’s a surprise to some that we offer paid service options. What paid services you ask? Well, there’s our incoming and outgoing services as well as 911 for those who are required to have it. Of course in order to pay for these paid services you need to have your billing settings configured properly. Although the billing process is pretty straight forward it can be a bit confusing for some. We want you to take advantage of the many options to both save and earn with your Callcentric account.  Here are some tips and suggestions to help you configure your billing with Callcentric so that it's right for you.

*All prices listed exclude taxes for NY State residents only.

 

HOW YOU’RE BILLED

When you purchase services from Callcentric you are billed either on a per minute basis or a flat rate basis. Your services will automatically continue from month to month and you will receive notifications during the billing cycle. You will should be aware of the following:

  1. Per minute calling will always requires a positive balance in order to place or receive calls, depending on the service. If you do not have a positive balance you will receive an error message.
  2. For incoming calls the Pay Per Minute Number has a $0.0150/min rate for received calls and the Toll Free Number has a variable rate, $0.029 for US and $0.099 for Canada, for all received calls.
  3. For outgoing calls the Pay Per Call is billed according to our outgoing rates, which is $0.0198/min for outgoing calls within the US and Canada.
  4. Per minute calls will allocate at least half of your available credit in order to determine how many minutes can be spent on a call. For example if you have $5.00 in your starting balance, you will be able to spend at least 252 minutes on a single outgoing call within the US, at $0.0198/min. The more calls you add the lower the allowable per minute duration will be. In short per minute calling requires an active balance. Look at our auto-recharge options below to automatically add funds to your balance if you will be doing high volume calling.
  5. Once you exceed your available credit amount you will not be able to place calls. If you are on a call your current call will drop due to reaching the maximum duration for the call.

 

THE BILLING CYCLE

At Callcentric we have a specific global cycle for all accounts. This billing cycle runs from the 20th of the month to the last day of the month. All billing is done in the GMT time zone regardless of your account’s current time zone setting.

20th of the month: Callcentric will send you a billing reminder email detailing your current service items and the current bill amount.

27th of the month: Callcentric’s billing systems will begin processing transactions, in the GMT time zone.

Between the 27th of the month and the beginning of the next month you will recieve emails regarding failed billing. You may need to update your credit card or add funds to your balance at this time in order to properly bill for your services.

1st of the month – 15th of the month: You will be able to recover your unbilled services at no extra cost, such as setup fees for numbers. Simply login to your account and click on the unbilled services link/image in order to rebill your services.

If you order services between the 20th of the month and the end of the month you will be billed for the rest of the month and for all of the next month. This is called prorated billing.

 

YOUR PAYMENT METHODS

At Callcentric you may pay for your services with the following:

Credit Cards Debit Cards PayPal Wire, Xoom Bank Transfers
Any card with American Express, Discover, MasterCard, and Visa logos: Any debit card with a MasterCard or Visa logo: Only PayPal instant and eCheck payments. No recurring payment support Please see this FAQ for more information on wire transfers.
logo_ccDiscover logo_ccAmex
logo_ccMC (1) logo_ccVisa (1)
logo_ccVisa (1) logo_ccMC (1) PayPal_mark_37x23 wire
xoom

*We do not accept Western Union, MoneyGram, personal or corporate checks, money orders or any method of payment not listed above.
*Note that we do not support automatic recurring billing with PayPal

 

AUTO-RECHARGE

With auto-recharge you can have funds automatically added to your balance. This is perfect for users who spend very little or a lot. Our systems will add a specific amount to your balance once your account reaches a certain threshold.

auto-recharge

 

ALERTS AND UPDATING PAYMENT INFORMATION

On your Callcentric account you will find various notifications and information related to important service messages and announcements, failed billing, failed 911 and status updates for the numbers you are porting to us.

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You may also easily update your payment information at anytime. For example it takes just a few clicks to update your credit card expiration date.

 

RECOVERING LOST SERVICES

If you have lost any of your services, due to a billing related problem, then you may recover them before the 15th of the month. We let you do this automatically, in order to avoid setup fees.

If you have lost your services and it has been longer than 15 days, then you will want to go here to recover these services. Remember to keep an eye out for problems with billing as we always notify you if there is actually a problem with your account, both through email and right on your account. Our goal is to keep your services running and stable. We are here to assist you as much as possible.

*If you have lost your number for more then 45 days, then we may or may not be able to reassign the number to you. You may always contact us to find out if you're number is still available.".

 

CONTACTING SUPPORT

We understand that sometimes you simply want to ask us a question in order to help you clarify a situation. This is why we are here to assist you through email or trouble ticket.

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Send us your questions in a trouble ticket, after checking our most frequently asked questions, in order to get a quick and relevant response at all times.

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We pride ourselves on providing the right answers to all of our clients, paid or free.