Here at Callcentric we can become overwhelmed with the many IP phones, ATAs, IP PBXs and other SIP solutions that run around in the wild. A phone on your desk for work, one at home for more work and then an IP PBX to connect them all together, of course for more work. Yes it’s a benefit and we love the flexibility and freedom, we really do. If you love flexibility as well then these last few words must have been absolutely comforting to you.
So you’ve got your new Android phone, quad core Exynos, 2GB RAM and a 1.9MP front facing camera. You receive a SIP call on your SIP softphone and your friend is describing this awesome new craze in Japan. He wants to show you but he’ll have to wait to get off the phone to send the pics on Instagram, facebook or through regular snail-email. Wouldn’t it be so much easier to turn on the video feed while on the call and see the awesomeness in realtime? Well you can and you should because, guess what, you can use video with Callcentric. Continue reading
You can’t navigate IVR menus. You have poor audio quality on calls. You have echo on calls. Your registration is constantly dropping. You get timeout errors. Your incoming calls don’t reach you. You only get one phone to ring when call hunting. Ahhhhh!! So many possible problems. The reality is that anything that can possibly go wrong may go wrong when using IP based communications. The reverse is that everything can go right. But for the times when they go wrong we’re here to lend a knowledgeable hand. Continue reading